Post-Resolution Survey AI Workflow
After a ticket is resolved, send a quick satisfaction check-in to ensure the issue is fixed.
After a support ticket is resolved, the workflow waits 2 hours then sends a satisfaction check-in email asking if the issue is fully resolved. This catches unresolved problems early and shows clients you care about quality.
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How It Works
Step-by-Step Workflow
Here's exactly how the Post-Resolution Survey AI Workflow runs, from trigger to action.
Ticket Resolved
A support ticket is marked as resolved in GraftPal.
2-Hour Wait
The workflow pauses for 2 hours to give the client time to verify the resolution.
Satisfaction Email Sent
A friendly check-in email asks if the issue is fully resolved and if they need further help.
Response Tracked
Client responses are tracked and negative feedback triggers a re-opened ticket or follow-up task.
Benefits
Why Use This Workflow
Catch unresolved problems before they escalate
Show clients you care about quality, not just closing tickets
2-hour wait lets clients verify before being asked
Negative responses automatically trigger follow-up actions
Related Workflows
More Support AI Workflows
Frequently Asked Questions
Post-Resolution Survey AI Workflow FAQ
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